Customer Relationship Management (CRM) Software for Jewelry Stores

Customers rank way up there with inventory management in order of importance. The better they perform, the better off you are. The system has an abundance of features designed to help you maximize your relationship with your customers.

Customer History

Every activity that takes place at point of sale, every sold item, every repair, every appraisal, every payment (layaway or in-store charge) is maintained in customer history automatically.

This information can be viewed by a click of the mouse. Images of sold inventory items are attached to the customers record when applicable.

Customer Mailings

The mailing facility of The EDGE enables you to extract customers from the customer database based on a broad range of criteria. If the POS system recorded it, then the mailing program will extract it.

Mail to all customers who spent over $1500 in the last year or to customers who bought an engagement ring in the last 3 months but not a wedding band. Mail to everyone who has made 5 or more purchases in the last 18 months. Mail to everyone in a zip code, Notify those who have not picked up their repairs or owe you a payment for too long. The possibilities are vast.